User Rating: 4 out of 5 stars (10 ratings)
Koehn & Koehn Jewelers
- (262) 338-1600
2415 W Washington St, West Bend, WI
53095
Get directions
Cross Streets: Between Scenic Dr W and Meadowbrook Dr/WI-33/N 15th Ave
43.42705
-88.213767
Contact Us For Information
| Hours: | Monday-Friday 10:00 AM - 7:00 PM, Saturday 9:00 AM - 4:00 PM |
| Categories: | Jewelry Retailers |
| Payment: | Visa, MasterCard, American Express, Discover, Debit Cards, Check |
| Specialities: | Featuring Hearts On Fire Diamonds And Pandora Jewelry |
| Brands: | Hearts On Fire, Simon G, Pandora, Philip Stein, Toy Watch, Artcarved |
| Products and Services: | Onsite Jewelry Repair |
| Other Contact Info: | Email: contactus@koehnjewelry.com |
Recent Reviews
1-3 of 10 Write a review
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User Rating: 1 out of 5 starsHORRIBLE CUSTOMER SERVICE!! My girlfriend and I walked into Koehn & Koehn today and we looked around for 5-10 minutes without a single greeting or "I'll be with you" and they weren't even busy! We were there to see her engagement ring. We got 100% better customer service @ Husers House of Fine Diamonds.
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User Rating: 5 out of 5 stars
This business is amazing! I have an extremely high bar set for customer service, and Koehn & Koehn may be one place I have never been disappointed in after a visit. Everyone there goes out of their way to make sure you have an amazing shopping experience. The jeweler who hand made my engagement ring did an amazing job, I get so many compliments on how gorgeous it is and how much it sparkles, and lets face it, the best part of a diamond is the sparkle!! I will not buy another piece of good jewelry anywhere else. The entire store is gorgeous, I walk in and instantly get lost in luxury...:) Again, the only thing better than their product is their customer service! Thank you to Everyone at Koehn & Koehn for helping make my wedding beautiful, especially Andy, Jenn, and Jake!!
Comments (1)
AK -
10/05/11
I read somewhere once that it's bad form to say THANKS for good reviews. It never made sense to me. So...THANK YOU for taking the time to do this! I'll pass it on to Jake and Jenn and everyone else. (Now we have to keep up to that bar we set. Well...why not?) Again...thank you sincerely for your kind words and do I love how you said, "...lost in luxury." We'll see you again! -
User Rating: 5 out of 5 stars
I have never been let down by the West Bend team!! Thank you for making customer satisfaction your number one priority! I have purchased from them, asked their expert opinion/advice, and always left satisfied. Its wonderful knowing they are only a phone call away:). Thank you to all of the empoyees and an even bigger thank you to Jake!!
Comments (1)
AK -
08/29/11
How cool of you to call out Jake! Yes...the WB team is great. I love 'em...glad you do too! Thanks so much for the review and we'll continue to do our best to keep you satisfied. #fb
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Comments (1)
Yeah...something doesn't sound consistent here, Robert. I remember getting an email from you and responding but I never heard back. We are actually known for being over-the-top friendly and making people feel special...and our store isn't that big so ignoring clients is extra difficult. (That was kind of a joke.) Regardless...it stinks that you feel that way. I shared your first email with everyone here and after we never heard back there wasn't much we could do. However...I WILL be sharing this with them as well...and honestly...I appreciate your taking the time to review us. (Even if it wasn't all that glowing.) We'll take it to heart...because obviously in your case we didn't live up to what you might have expected. Sorry about that.